Chat and email are the best ways to reach us! Our team monitors both of these regularly throughout the day during office hours (Monday to Friday, 9am to 5pm PST).
Send Us a Message through Our Support Chat
Our in-app support chat allows you to chat with us right in Routific's app. If we respond when you don't have Routific open, our messages are emailed to you!
You'll find it in the bottom left corner of your screen when you're logged into the Routific app (app.routific.com)
OR in the bottom right corner of your screen when you're at routific.com.
Send Us an Email
If you prefer, you can email us any time for support at support@routific.com.
What to Include in Your Message/Email
A description of what issue you're experiencing, and when you experience this issue (does a certain button or action trigger the issue?)
A full-screen screenshot (or multiple) so we can see what you see
The route project's name and date (top-left of the screen)
