Reporting issues when they happen helps make Routific better. We appreciate the time it takes to give us this information!  🙌

Send us a message through our support chat. 

You can find it in the bottom left corner of your screen if you're logged into the Routific app (,

OR in the bottom right corner of your screen if you're at

Please include the following in your message:

  • what do you see on your screen? (please take a fullscreen screen shot)
  • what action causes the problem?
  • the route project's name (top-left of the dashboard)
  • the date of the route (top-left of the dashboard)

Note: Chat and email ( are the fastest ways to reach us! We check both of these with the same frequency, and we'll get back to you as soon as we can! If you're not online when we respond, our response will be emailed to you.

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