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How to Contact Routific's Support Team
How to Contact Routific's Support Team

You've encountered a problem with Routific/your routes and need some help from our customer support team.

Suzanne Ma avatar
Written by Suzanne Ma
Updated over a week ago

Chat and email are the best ways to reach us! Our team monitors both of these regularly throughout the day during office hours (Monday to Friday, 9am to 5pm PST).

Send Us a Message through Our Support Chat

Our in-app support chat allows you to chat with us right in Routific's app. If we respond when you don't have Routific open, our messages are emailed to you!

You'll find it in the bottom left corner of your screen when you're logged into the Routific app (

OR in the bottom right corner of your screen when you're at

Send Us an Email

If you prefer, you can email us any time for support at

What to Include in Your Message/Email

  • A description of what issue you're experiencing, and when you experience this issue (does a certain button or action trigger the issue?)

  • A full-screen screenshot (or multiple) so we can see what you see

  • The route project's name and date (top-left of the screen)

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