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How to Contact Routific's Support Team

You've encountered a problem with Routific/your routes and need some help from our customer support team.

Written by Sophie

Send Us an Email

As of November 5, 2026, live chat with our team isn’t available in this version of Routific. If you need to speak with a human, email us at support@routific.com, or switch to the new Routific, where you can live chat with us anytime.

What to Include in Your Message/Email

  • A description of what issue you're experiencing, and when you experience this issue (does a certain button or action trigger the issue?)

  • A full-screen screenshot (or multiple) so we can see what you see

  • The route project's name and date (top-left of the screen)

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