Invoices, payment receipts, and failed payment notices are sent via email, to the email address you use to log into your Routific account.
If you'd like receipts to be CC'ed or sent to another email address, please contact us.
When are invoices, receipts, and failed payment notices sent?
Invoices are emailed to you at the start of every billing cycle. This may be monthly or yearly, depending on what you picked for your subscription.
Payment receipts are emailed to you as soon as your invoice is successfully charged to your card on file. This could happen as soon as immediately after your invoice is sent, or as late as up to 28 days later.
Failed payment notices are emailed to you immediately when your card on file declines a charge. If your card on file declines our attempts to re-try the card for the charge, you will get one email per failed attempt. We will re-try your card a maximum of 4 times over a period of 28 days.
Why am I not receiving billing-related emails?
- Make sure you're checking the email account you're using to log into Routific. The only exception to this is if you've previously asked us to manually set a different billing email.
- Check your spam folder. Our regular cadence of emails can sometimes cause it to be filtered out as spam. (Pro tip: Try typing in:all Routific in your email search bar if you're using Gmail)