If you’ve chosen to use Email Customer Notifications, some of your customers may wish to unsubscribe.

Customers can unsubscribe from receiving these emails in two ways.

1. Reply to the delivery email requesting that they be removed from your mailing list.

To comply with this request, simply remove the email from their Customer Profile or from their stop in your CSV import.

2. Click the unsubscribe link at the bottom of the Automated Customer Notification email.

To comply with this request, Routific automatically blocks email notifications from being sent to the respective email. You will see a note saying that this customer has unsubscribed either in their Customer Profile or in your list of stops, as seen below respectively.

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