Why can't my driver complete stops in a different order?

The Customer Notifications feature requires drivers to complete stops in the same order they were dispatched. If drivers complete stops in a different order, the original Planned Delivery ETA and Out for Delivery notifications may no longer be accurate.

What if I need to make a change to my route and send my driver to a new address?

If you’re the dispatcher, you can still edit your route in the dashboard and re-dispatch the new route to your drivers. The customers who are still expecting their delivery will automatically be notified of their updated ETA.

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