API users only: Learn how to leverage lateness parameters via Routific's API documentation page.

What are Unscheduled Stops?

Stops are unassigned when they don't fit into the routes based on the parameters and information you've entered. When this happens, you'll see them in a yellow bar marked "Unscheduled".

Need help? Send us a message by clicking "Help" in the bottom left corner of Routific, or email us at support@routific.com. 

Why Stops are Unscheduled

To see why your stops were unscheduled, click any of the unscheduled stops and look for the "unscheduled" tag at the top of the details.

A) "Cannot be visited within the constraints"

What it means: There's not enough time left in the routes to complete this stop.

How to fix it: You can do any of the below or a combination of them to make time for this stop.

  • Reduce the stop duration (in stop details)
  • Be more flexible with the stop time window (in stop details)
  • Extend drivers' shift times (in driver details)
  • Increase the amount of driver overtime allowed (in project settings)
  • Add an extra driver, if you have any available

B) "The types do not match with any vehicle"

What it means: This stop has a "type" tagged that does not exist in any driver.

How to fix it: Make sure this stop "type" exists in at least 1 driver. If you didn't mean to set a "type", then delete it in the stop details.

C) "The load is too large for any vehicle"

What it means: The load for this stop exceeds the capacity of any vehicle in the fleet.

How to fix it: Decrease the stop load if it was a typo, or increase the vehicle capacity to be greater than the stop load.

D) "No vehicle available during the specified time windows"

What it means: The time window for this stop is outside of all drivers' shift times.

How to fix it: Change the time window for this stop, or change the drivers' shift times to accommodate the time window.

How to Force Stops into Routes

A) Try the "Insert Unscheduled" button

If there's enough time to force in any more stops, try clicking the "Insert Unscheduled" button. Routific will try to force in as many stops as possible. If this doesn't work, try option B below.

B) Manually force In unscheduled stops

If you already know where you want to force in the unscheduled stops, or if using "Insert Unscheduled" didn't work for all your unscheduled stops, just drag and drop the unscheduled stops into position on the timeline. You can drag stops in between certain stops, or you can drag them onto a driver's name to let Routific pick the spot in the route.

Need help? Send us a message by clicking "Help" in the bottom left corner of Routific, or email us at support@routific.com. 

Related Articles:
Stop Priority (for Unscheduled Stops)
Time Windows
Stop Duration
Driver Overtime
Project Settings
Stop and Driver Types

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